Return policy

Terminal card reader returns

  • Reach out to MoeGo’s in app support chat and send us your order details

  • Be sure to provide the serial number of the device you are returning and the reason for return in your message.

  • Please note: We can only accept refunds for orders in original packaging (along with all accessories) within 30 days of the date of purchase.

 

Find the serial number for a Stripe Terminal card reader device

Reader M2

The serial number is listed in small letters on the back of the reader in the second line of text after 'SN: '. You can also find the reader serial number after connecting to the reader using the iOS & Android example app. The serial number begins with the prefix STRM.

BBPOS WISEPOS E

The serial number is listed on a sticker on the back of the reader. It begins with “WSC” and is printed on the second line of text -- the line beginning “S/N”.