Return policy
Terminal card reader returns
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Reach out to MoeGo’s in app support chat and send us your order details
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Be sure to provide the serial number of the device you are returning and the reason for return in your message.
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Please note: We can only accept refunds for orders in original packaging (along with all accessories) within 30 days of the date of purchase.
Find the serial number for a Stripe Terminal card reader device
Reader M2
The serial number is listed in small letters on the back of the reader in the second line of text after 'SN: '. You can also find the reader serial number after connecting to the reader using the iOS & Android example app. The serial number begins with the prefix STRM.
BBPOS WISEPOS E
The serial number is listed on a sticker on the back of the reader. It begins with “WSC” and is printed on the second line of text -- the line beginning “S/N”.