Terminal card reader returns
Reach out to MoeGo’s in app support chat and send us your order details
Be sure to provide the serial number of the device you are returning and the reason for return in your message.
Please note: We can only accept refunds for orders in original packaging (along with all accessories) within 30 days of the date of purchase.
Find the serial number for a Stripe Terminal card reader device
The serial number is listed in small letters on the back of the reader in the second line of text after 'SN: '. You can also find the reader serial number after connecting to the reader using the iOS & Android example app. The serial number begins with the prefix STRM.
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The serial number is listed on a sticker on the back of the reader. It begins with “WSC” and is printed on the second line of text -- the line beginning “S/N”.